Shipping Policy

AgenticForge Labs, LLC
Last updated: November 7, 2026

Thank you for shopping with AgenticForge Labs! This policy explains how we process, ship, and deliver products sold through AgenticForge Labs, Phenotyper, and our affiliated brands.

1. Order Processing

We aim to process orders within 2 business days, excluding weekends and holidays, unless otherwise stated on the product page.

Orders placed after noon or on weekends and holidays may begin processing the next business day.

Processing times vary by product:

• In-stock products: Typically processed within 2 business days.
• 3D-printed products: Items printed on demand may require up to 5 business days for production and processing before shipment.
• Root scanning trays: Fulfilled according to the availability and estimated shipping dates shown on the product page.
• Custom equipment: Production and shipping schedules are specified in individual quotations or purchase agreements.

Order processing time is separate from shipping transit time.

2. Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times are displayed at checkout.

Delivery estimates begin when an order ships and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by carrier delays, severe weather, holidays, customs processing, or circumstances outside our reasonable control.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout based on the products ordered, delivery destination, and available shipping methods.

For custom laboratory equipment, robotic systems, oversized items, or special orders, shipping costs may be provided separately in a quotation.

Applicable taxes, duties, and import charges may be assessed depending on the destination and shipping arrangements.

4. Phenotyper Root Scanning Trays

Phenotyper root scanning trays are shipped according to the availability and estimated fulfillment dates displayed on their product pages.

Orders will be fulfilled as inventory becomes available. Customers will be notified of significant changes to expected fulfillment dates.

We package acrylic trays carefully to help protect them during transportation.

5. 3D-Printed Products

Some 3D-printed products are manufactured on demand rather than maintained in inventory.

Products requiring printing may take up to 5 business days to manufacture, inspect, package, and prepare for shipment.

Custom or unusually complex orders may require additional production time. Where applicable, revised estimates will be communicated to the customer.

6. Made-to-Order and Custom Equipment

Custom scientific instruments, robotic systems, and specialized equipment may require additional manufacturing, assembly, testing, and preparation before shipment.

Estimated production schedules, shipping arrangements, and special delivery requirements will be communicated in the applicable quotation or purchase agreement.

Large or specialized equipment may require freight shipping or other arrangements.

7. Order Tracking

When your order ships, we will send a shipping confirmation email. Tracking information will be included when provided by the carrier.

If tracking information is unavailable or your shipment appears delayed, please contact us at info@agenticforgelabs.com.

8. Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible. We will attempt to correct the address before shipment but cannot guarantee changes after dispatch.

Additional shipping charges resulting from an incorrect address or an undeliverable shipment may be the customer's responsibility, except where the error was ours.

9. Damaged, Defective, or Missing Shipments

Please inspect your order promptly upon delivery.

If a product arrives damaged, defective, or incorrect, contact us at info@agenticforgelabs.com with your order number, a description of the issue, and supporting photographs or videos.

For Phenotyper root scanning trays, defects on arrival include scratches, cracks, leaks, or other manufacturing or shipping defects. Confirmed defective trays will be replaced at no additional cost, including replacement shipping.

If a shipment is missing or appears lost in transit, please contact us so we can investigate with the carrier and arrange an appropriate resolution.

Customer rights and remedies under applicable law remain unaffected.

10. Returns and Refunds

Returns, replacements, and refunds are governed by our Return and Refund Policy.

Eligible unused products may be returned within 30 days of delivery, subject to the conditions stated in that policy.

Customers are generally responsible for shipping costs on standard returns. We cover reasonable shipping costs associated with confirmed defective, damaged, or incorrect products.

11. International Shipping

International shipping availability varies by product and destination. Available options and charges, where supported, are provided at checkout or by quotation.

International customers may be responsible for customs duties, import taxes, brokerage charges, and other fees imposed by their destination country unless otherwise agreed.

Customs processing may affect delivery times.

12. Contact Information

For questions about shipping, order status, or delivery arrangements, please contact:

AgenticForge Labs, LLC
Email: info@agenticforgelabs.com
Website: agenticforgelabs.com
Phenotyper: phenotyper.com

We aim to provide reliable shipping and clear communication throughout the fulfillment process.