Return and Refund Policy

AgenticForge Labs, LLC

We want our customers to be satisfied with their purchases. Because we offer a range of products, including scientific equipment, root scanning trays, 3D-printed products, and custom-built systems, return conditions may vary by product category.

1. Standard Returns

We accept returns of eligible, unused products within 30 days of delivery, subject to the following conditions:

• Products must be unused, undamaged, and in their original packaging.
• Products must be in a condition suitable for resale.
• Customers are responsible for return shipping costs unless the return is due to a defect, shipping damage, or an error on our part.
• Original shipping charges are nonrefundable unless the return results from our error or a defective product.
• We do not charge restocking fees for eligible standard returns.

To initiate a return, email info@agenticforgelabs.com with your order number and reason for the return.

Please do not ship products back without first contacting us for return instructions.

2. Phenotyper Root Scanning Trays

We accept returns of unused Phenotyper root scanning trays within 30 days of delivery.

Returned trays must be unused, undamaged, and in their original packaging. Trays that have been used, exposed to biological materials, modified, or damaged after delivery are not eligible for ordinary returns.

Damaged or Defective Trays

We stand behind the quality of our root scanning trays.

If your tray arrives scratched, cracked, leaking, or otherwise defective, we will provide a replacement at no additional cost.

To request a replacement, email info@agenticforgelabs.com with:

• Your order number
• A brief description of the issue
• Clear photographs showing the damage or defect
• A short video demonstrating leaks, if applicable

Please inspect your tray upon delivery and contact us promptly if you discover a problem.

We will review the submitted information and arrange a replacement for confirmed defects or shipping damage. Replacement shipping costs will be covered by AgenticForge Labs.

If we need the defective item returned, we will provide return instructions and cover the associated return shipping costs.

3. Standard 3D-Printed Products

Standard, noncustomized 3D-printed products are eligible for returns within 30 days of delivery if they are unused, undamaged, and in their original packaging.

Products manufactured to personalized specifications, including custom designs, colors, dimensions, or modifications requested by the customer, are generally not eligible for ordinary returns unless they arrive defective or otherwise fail to conform to the agreed specifications.

Minor variations in surface texture or appearance inherent to the 3D-printing process are not necessarily considered defects.

4. Custom Equipment and Made-to-Order Products

Custom laboratory equipment, robotic systems, specialized instruments, and other made-to-order products may have return, cancellation, and warranty conditions specified in their individual quotations or purchase agreements.

These products are generally not eligible for standard discretionary returns once fabrication or customization has begun.

If equipment arrives damaged, defective, or materially different from the agreed specifications, please contact us so we can evaluate an appropriate remedy, including repair, replacement, or refund where applicable.

Any rights or remedies required by applicable law remain unaffected.

5. Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect product, contact info@agenticforgelabs.com promptly.

Include your order number, a description of the problem, and photographs or videos where appropriate.

We will review the issue and work to provide an appropriate solution at no additional cost for confirmed defects, shipping damage, or fulfillment errors.

Depending on the circumstances, remedies may include replacement, repair, or refund.

6. Refund Processing

Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days after refund approval for us to process the refund. Your bank or payment provider may require additional time to post the credit.

If more than 15 business days have passed since your refund was approved, please contact us.

7. Exchanges

We do not guarantee direct exchanges for ordinary returns.

If you wish to purchase a different product or size, please contact us or return the eligible original item and place a new order.

Defective or damaged products will be handled according to the replacement provisions described above.

8. Order Cancellations

Orders may be canceled before shipment if fulfillment or production has not progressed beyond the point where cancellation is possible.

For custom or made-to-order products, cancellation eligibility may depend on whether materials have been purchased, production has begun, or other costs have been incurred.

Please contact us as soon as possible if you need to cancel an order.

9. Return Shipping

For standard eligible returns, customers are responsible for securely packaging products and paying return shipping costs.

We recommend using a tracked shipping service. Customers are responsible for return shipments until they are delivered to us.

If a return is required because of a confirmed defect, shipping damage, or our fulfillment error, AgenticForge Labs will cover reasonable return shipping costs and provide instructions.

Return shipping addresses will be provided after a return request has been reviewed.

10. Contact Information

For returns, refunds, replacements, or questions about this policy, please contact:

AgenticForge Labs, LLC
Email: info@agenticforgelabs.com
Website: agenticforgelabs.com
Phenotyper: phenotyper.com

We aim to resolve customer concerns fairly and promptly.

Nothing in this policy limits rights or remedies provided under applicable consumer protection laws.